Disclaimer

At Shinobi Transfers, we are committed to providing high-quality DTF transfers and helpful resources to support your printing needs. However, by purchasing or using our products, you agree to the following terms:

Image Sizing & Artwork Responsibility

• We do not accept responsibility for incorrect image sizing submitted by the customer.
  
  
• In the absence of specific size instructions, your graphic will be printed as provided, using the visible document dimensions (as shown in Photoshop or Illustrator).
  
  
• Our dimensions are measured in centimeters (cm) using the imperial system.
  
  
• We do not offer refunds or accept returns for sizing errors on the customer’s part.

File Format & Image Quality

• Accepted file formats are PNG and PDF. Files must be transparent, correctly sized, and exported at 300 DPI for best print quality.
  
  
• We do not accept PSD or AI files to avoid changes to fonts or design elements.
  
  
• Files must not be cropped after uploading; double-check your dimensions before submitting.
  
  
• We cannot accept or guarantee quality for low-resolution images or screenshots, including those captured from phone screens.

Application & User Responsibility

• While we offer heat press instructions and provide free test sample packs (just pay shipping), it is the customer’s responsibility to properly apply the transfers.
  
  
• We do not guarantee the success of your transfer, as results depend heavily on your equipment, technique, and experience.
  
  
• We highly recommend testing with our free sample pack before using your final prints.
  
  
• For best results, follow our recommended heat press settings, available on our website.

Storage & Product Care

• DTF transfers must be stored in an airtight, sealed bag when not in use.
  
  
• Exposure to air, heat, or humidity over time may cause the TPU adhesive to deteriorate, potentially resulting in bubbles or reduced performance.
  
  
• We are not responsible for transfers that are damaged due to improper storage conditions after delivery.

Fine Line Artwork

• We advise against using extremely fine lines (e.g. pencil-like strokes), as they may not transfer cleanly, especially for beginners.
  
  
• To reduce the risk of issues, we recommend keeping line thickness at 3 pixels (0.0254 cm) or more.

Colour Reproduction

• We print in CMYK, as our printers are calibrated for CMYK output.
  
  
• Files uploaded in RGB may result in slight colour shifts. We recommend submitting files in CMYK for best accuracy.
  
  
• Please note: exact colour matching is not guaranteed due to differences between digital screens and printed output.

Copyright & Intellectual Property

• We respect copyright laws and do not print copyrighted material without proper written permission.
  
  
• We reserve the right to reject any order that we believe infringes on intellectual property rights.
  
  
• To print licensed material, email your official authorization letter (on company letterhead) to: admin@shinobitransfers.com

If you have questions or need support, our team is here to help — but please understand that the final responsibility lies with you as the customer. We encourage all users, especially first-time clients, to test first and review all provided instructions before applying transfers.